To help keep all SKYPE sessions and schedules on time, the following procedures will be applied:

  • Cancellations are accepted 24 hours in advance of the scheduled SKYPE session for a full refund.
  • After that or for a “no-show”, there is a non-refundable fee of $35.00 charged.
  • For those that show up late, the time missed will be deducted from the scheduled session, so a 30 minute booking showing up 10 minutes late, will only receive a 20 minute session.
  • Trainers are not obliged to wait any longer than 10 minutes for a scheduled appointment. After that, the session missed is considered to be a “no-show”.
  • Please be familiar with Skype and ensure that your camera and microphone are operating correctly before your session.