Hi Nicky and Carolyn, thank you so much for offering the Skype sessions. Nicky was so helpful in making adjustments where I needed them on the basic 28 and showing me the bonus exercises I was not confident enough to try before . She is very professional, kind and upbeat! Your use of the pens to show me which muscles should be working helped so much! I’m very excited and confident to work on my face again and am thrilled to have found the facial exercise option. Otherwise it’s do nothing (and look old) or the procedure route (not an option I want), neither of which are good!!! Carolyn, your input to Nicky prior to our appointment was very much appreciated as well. The customer service offered from day 1 with your company is simply amazing. I couldn’t be happier with the session with Nicky and would not hesitate to recommend it.